Pelita88 Privacy Policy for Malaysian Players

1. Introduction and Scope

This Privacy Policy applies to the Pelita88 website, account services, casino and sports betting features, payment processes, customer support channels, and related security systems. It governs information relating to registered members, prospective members, website visitors, and individuals who communicate with Pelita88.

Pelita88 recognises that privacy is especially important where identity records, payment activity, and gaming information are involved. The platform therefore seeks to process personal data fairly, transparently, and only for legitimate operational purposes. Privacy procedures are designed with reference to generally accepted data protection principles, including the principles reflected in Malaysia's Personal Data Protection Act 2010 where relevant to the processing activity.

This policy should be read together with the Pelita88 Terms & Conditions. The Terms govern use of the platform, while this document explains how information associated with that use is handled.

2. Definitions

For this Privacy Policy, the following expressions have the meanings stated below:

• Account Data means information connected with a registered Pelita88 account, including login records, preferences, verification status, and account history.
• Personal Data means information that identifies an individual or can reasonably be linked to an identifiable individual.
• Processing includes collecting, recording, organising, storing, reviewing, using, disclosing, restricting, deleting, or otherwise handling personal data.
• Payment Data means transaction references, payment method details, deposit and withdrawal records, and associated verification information.
• Service Provider means an approved organisation supporting Pelita88 with functions such as payment processing, platform hosting, identity verification, fraud prevention, analytics, or customer service.
• User or Member means any person who visits, registers with, or uses Pelita88.

3. Personal Data We Collect

The categories collected by Pelita88 depend on how you interact with the platform. A visitor who only reads public content provides less information than a registered member who deposits MYR, completes KYC, and places sports or casino wagers.

Pelita88 requests only information reasonably connected with an identified purpose. Members should not send passwords, full card security codes, or unrelated sensitive documents through ordinary support messages.

4. How Information Is Collected

4.1 Information You Provide

Pelita88 receives information directly when you create an account, update profile details, complete KYC, deposit through Touch 'n Go eWallet or another payment method, request a withdrawal, enter a promotion, set a responsible gambling limit, or contact support.

4.2 Information Collected Automatically

When you access Pelita88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere, technical systems may record browser, device, IP, page interaction, login, and security information. These records help maintain website performance and distinguish ordinary member activity from automated attacks or unauthorised access.

4.3 Information from Approved Third Parties

Pelita88 may receive transaction confirmation from Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, cryptocurrency processors, or other approved providers. Identity verification services may also return a verification result or risk indicator. Pelita88 does not require providers to disclose information unrelated to the relevant service.

5. Purposes of Data Processing

Pelita88 may process personal data for the following legitimate platform purposes:

• To create, maintain, secure, and close Pelita88 accounts.
• To confirm that members satisfy the minimum age requirement of 21 years.
• To verify identity, address, payment ownership, and account eligibility.
• To process MYR deposits, withdrawals, reversals, and refunds.
• To record and settle slot, live casino, EPL, Liga Super Malaysia, UFC, football, and other sports wagers.
• To administer eligible bonuses, cashback, promotions, and VIP benefits.
• To identify fraud, money laundering indicators, collusion, multi-account activity, and platform misuse.
• To provide support, investigate complaints, and resolve payment or gameplay disputes.
• To operate deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls.
• To maintain technical performance, diagnose faults, and improve the usability of Pelita88.
• To meet legal, regulatory, recordkeeping, and lawful authority requirements where applicable.

Pelita88 will not use collected data for a materially unrelated purpose without an appropriate basis or further notice. Where consent is required, members may be asked to make an informed choice before the relevant processing begins.

6. Payment and Financial Information

Malaysian members may use familiar methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX, Maybank, CIMB, Public Bank, and Hong Leong, subject to availability. Pelita88 generally receives transaction references, account ownership confirmation, payment status, amount, currency, and limited masked identifiers. The precise information received depends on the payment provider and transaction type.

Pelita88 may compare payment information with registered account details to confirm ownership and reduce the risk of third-party deposits or fraudulent withdrawals. A withdrawal may be delayed while discrepancies are investigated or additional verification is completed. This protection applies to e-wallet, bank, and USDT TRC20 transactions.

7. Cookies and Similar Technologies

Pelita88 may use cookies, local storage, session identifiers, and similar technologies to keep members signed in, preserve language or display preferences, support security controls, measure technical performance, and understand how pages are used. Essential cookies are necessary for core account and website functions.

Browser settings may allow you to delete or block some cookies. Blocking essential cookies can prevent login, payment, or security functions from operating correctly. Pelita88 does not use cookie data to guarantee gambling outcomes or alter the random result of casino games.

8. Disclosure of Personal Data

Pelita88 does not sell member data. Personal information may be disclosed only where reasonably necessary to an approved recipient, including:

• Payment and banking providers processing deposits, withdrawals, reversals, or transaction checks.
• Identity verification and fraud prevention providers conducting KYC or security assessments.
• Technology, hosting, game, and sports platform providers supporting account and gameplay services.
• Professional advisers, auditors, insurers, or compliance specialists bound by confidentiality obligations.
• Government, regulatory, law enforcement, court, or dispute resolution bodies where disclosure is legally required.
• A successor organisation involved in a legitimate business reorganisation, subject to suitable confidentiality and data protection controls.

Service providers are expected to process personal data only for authorised purposes and to apply reasonable security controls. Pelita88 seeks to disclose the minimum amount of information required for the relevant task.

9. International Data Transfers

Some Pelita88 technology, payment, verification, customer support, or game service providers may operate outside Malaysia. As a result, personal data may be processed in another jurisdiction where data protection rules differ from Malaysian requirements.

Where an international transfer occurs, Pelita88 takes reasonable steps to ensure that the recipient is subject to contractual, organisational, or technical safeguards appropriate to the information and processing risk. International processing does not remove the privacy commitments stated in this policy.

10. Data Security

Pelita88 uses layered administrative, organisational, and technical measures designed to protect personal data against accidental loss, misuse, alteration, unauthorised disclosure, and unauthorised access. Measures may include encrypted connections, access restrictions, identity controls, security monitoring, system logging, staff confidentiality requirements, and regular review of service providers.

No internet service can guarantee absolute security. Members also play an important role by using a strong, unique password, securing their mobile device, signing out on shared computers, and reporting suspicious account activity without delay. Pelita88 will never request a password through email or ordinary chat.

If a personal data incident creates a material risk, Pelita88 will investigate, contain the issue, preserve relevant records, and provide notifications where required by applicable obligations.

11. Data Retention

Pelita88 retains personal data only for as long as reasonably necessary for the purpose for which it was collected, including account administration, financial reconciliation, dispute resolution, fraud prevention, self-exclusion enforcement, and applicable legal or compliance requirements.

Closing an account does not necessarily result in immediate deletion of every record. Transaction, identity verification, security, responsible gambling, and complaint records may need to be retained for a defined period. When continued retention is no longer required, Pelita88 will delete, anonymise, or securely restrict the information in accordance with applicable procedures.

12. Your Privacy Rights

Subject to applicable law, identity verification, and legitimate exemptions, you may ask Pelita88 to exercise one or more of the following rights:

Pelita88 may request identity evidence before acting on a privacy request. This prevents an unauthorised person from obtaining or changing another member's information. Requests may be refused or limited where necessary to protect legal rights, platform security, another person's privacy, or mandatory records.

13. Marketing Communications

Where permitted and based on appropriate preferences, Pelita88 may send information about platform features, casino categories, sports markets, VIP services, or eligible promotions. Members may change promotional preferences through available account or support options.

Opting out of marketing does not stop essential messages. Pelita88 may still send security alerts, verification requests, payment updates, changes to legal terms, responsible gambling notices, and information needed to administer an account.

14. Responsible Gambling and Sensitive Account Controls

Pelita88 may review deposit frequency, session patterns, account history, and communications to identify indicators associated with harmful gambling. Where appropriate, Pelita88 may provide safer gambling information, request an affordability or account review, recommend limits, restrict selected features, or apply a temporary or permanent account exclusion.

Self-exclusion records may be retained after an account is closed so that Pelita88 can continue enforcing the exclusion and prevent inappropriate re-registration. This use of data protects members and supports the platform's responsible gambling commitments. Pelita88 is available only to adults aged 21 and above.

Further information about deposit limits, cooling-off periods, self-exclusion, and safer play is available on the Responsible Gambling page.

15. Children's and Underage Data

Pelita88 does not knowingly permit registration by anyone under 21 years of age. Age and identity checks may be conducted during registration, account review, or withdrawal processing. If Pelita88 learns that an underage person has submitted personal information, the account will be restricted and the data will be handled in accordance with verification, financial, legal, and safeguarding requirements.

A parent or guardian who believes an underage person has attempted to use Pelita88 should contact support promptly and provide sufficient information for an appropriate investigation. Sensitive documents should only be supplied through a secure channel requested by authorised support personnel.

16. Changes to This Privacy Policy

Pelita88 may amend this Privacy Policy to reflect changes in platform services, security practices, payment methods, technology, or applicable obligations. The updated version will be published on this page with a revised effective date.

Where a change materially affects how personal data is processed, Pelita88 will provide reasonable notice through the platform or another suitable communication channel where practicable. Continued use after the effective date means the revised policy applies to subsequent processing.

17. Contact Us